V.I.P. Host– Remote
Dublin – Remote
National Company
Highly Competitive Salary
Our Client
A product and tech-focused company operating an online brand and multiple retail brands.
Their vision is to create an exceptional customer experience and product/service offering.
They have built a foundation on delivering 5-star customer service, innovation and best-in-class products, a large part of this success can be credited to their focus on cutting edge technology coupled with effective and data-driven marketing, and their achievements have resulted in the exceptional growth of their business throughout the Irish and U.K. marketplace.
Job Overview
The VIP Host will be responsible for providing top-tier service to our high-value players, ensuring they receive the best possible gaming experience. This role requires a customer-centric individual who can build and maintain strong relationships with VIP players. The ideal candidate must be flexible, able to work out of hours and weekend shifts when required, and proficient in English, with additional language skills in Finnish, Norwegian, or German being a plus.
Key Responsibilities - VIP Customer Service
- Provide personalized support to VIP players via phone, email, and live chat.
- Handle VIP player queries, issues, and requests promptly and effectively.
- Ensure that VIP players receive exclusive promotions, bonuses, and offers.
Relationship Management
- Build and maintain strong relationships with VIP players to enhance their loyalty and gaming experience.
- Proactively engage with VIP players to understand their preferences and provide tailored services.
- Manage and resolve conflicts or issues that may arise, ensuring player satisfaction.
Event Coordination
- Organize and host exclusive events for VIP players, both online and offline.
- Coordinate with other departments to ensure seamless execution of VIP events and promotions.
- Attend VIP events and represent the company, ensuring a high level of service and engagement.
Reporting & Feedback
- Monitor and report on VIP player activity and feedback to help improve services and offerings.
- Provide regular updates to the VIP Manager on player satisfaction and engagement levels.
- Suggest and implement improvements based on VIP player feedback.
Flexibility & Availability
- Be flexible to work out of hours and weekend shifts when required to meet the needs of VIP players.
- Ensure availability to handle urgent requests and provide exceptional service at all times.
Qualifications & Experience
- Minimum of 2 years in a customer service or VIP host role, preferably within the online gaming industry.
- Proven track record of managing high-value customer relationships and providing top-tier service.
Skills
- Excellent communication and interpersonal skills.
- Proficiency in English, with additional language skills in Finnish, Norwegian, or German being a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using customer service software and CRM systems.
Competencies
- Customer Focus: Commitment to delivering exceptional service to VIP players.
- Relationship Building: Ability to build and maintain strong relationships with high-value customers.
- Adaptability: Flexibility to adapt to changing needs and work out of hours and weekends as required.
- Proactivity: Proactive approach to engaging with VIP players and anticipating their needs.
- Communication: Strong ability to communicate effectively with players and internal teams.
Additional info
- Permanent Role;
- This is a full-time role;
- Salary Highly Competitive
- Ref - VAC-13511
Interview Process
- Initial Screening (HR)
- First Round Interview (Directors /Owners)
- Technical Assessment and Final Round Interview (Directors/Owners)
How to Apply:
- Please send your full and up to date CV along with a cover note or email to our multi-Sector team in order to apply for this role.
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